Question 1

Do you provide investment advice?

Accepted Answer

No. Hyper Hermes International Holding AG does not provide investment, tax, legal or financial advice. The desk provides commercial sourcing, procurement and intermediation services only.

Question 2

Do you guarantee transaction closing?

Accepted Answer

No. We do not guarantee availability, supplier acceptance, price stability, delivery timing or transaction completion.

Question 3

Why must I pay an activation fee first?

Accepted Answer

We operate exclusively on a paid mandate basis. No supplier contact, document analysis or negotiation is performed before activation.

Question 4

What is the minimum procurement fee?

Accepted Answer

A minimum 10% procurement, handling and commercial intermediation fee applies to every transaction coordinated through the platform.

Question 5

Which payment methods are accepted?

Accepted Answer

Stripe only. No cash, informal payments or undocumented payment channels.

Question 6

Do you accept anonymous clients?

Accepted Answer

No. KYC, beneficial-owner declaration and source-of-funds review are mandatory.

Question 7

Are activation fees refundable?

Accepted Answer

Activation fees are non-refundable. Refunds, where applicable, require manual admin approval.

Frequently asked.