Question 1

Do you provide investment advice?

Accepted Answer

No. Hyper Hermes Gold Desk does not provide investment, tax, legal or financial advice. The desk provides commercial sourcing, procurement and intermediation services only.

Question 2

Do you guarantee transaction closing?

Accepted Answer

No. We do not guarantee availability, supplier acceptance, price stability, delivery timing or transaction completion.

Question 3

Can I pay a fee on this site?

Accepted Answer

No. Fee collection is not enabled. The desk works on a paid mandate basis, and any applicable fee is confirmed in writing before any commercial action.

Question 4

What is the minimum procurement fee?

Accepted Answer

A reference minimum 10% procurement, handling and intermediation fee is the intended commercial policy, subject to verification and a signed mandate. It is indicative and not currently chargeable.

Question 5

Which payment methods are accepted?

Accepted Answer

A single documented payment rail only — never cash, informal or undocumented channels. No payment can currently be initiated through this site.

Question 6

Do you accept anonymous clients?

Accepted Answer

No. KYC, beneficial-owner declaration and source-of-funds review are mandatory.

Question 7

Are activation fees refundable?

Accepted Answer

Activation fees are non-refundable. Refunds, where applicable, require manual admin approval.

Frequently asked.